Cancellation and Refund Policy

Cancellation and Refund Policy – Uniq Clothes

At Uniq Clothes, we are committed to providing high-quality products and ensuring a seamless shopping experience for our customers. We understand that sometimes you may need to cancel or request a refund for your order, and we are happy to assist you. Please read our policy below for detailed information.

Order Cancellation:

1. Cancellation Before Shipment:
   If you wish to cancel your order, please contact our customer service team immediately at [customer service email or phone]. We can process cancellations for orders that have not yet been shipped. If your order has already been dispatched, it cannot be canceled.
2. Order Cancellation After Shipment:
   If your order has already been shipped, we will not be able to cancel the order. However, you may return the product after receiving it, as outlined in the Refund and Return section below.

Refunds:

1. Eligibility for Refund:
   We offer refunds on items that are defective, damaged, or incorrect. To be eligible for a refund, the following conditions must be met:
   • The product must be returned in its original condition, unworn, unwashed, and with all original tags attached.
   • The refund request must be made within 14 days from the date of delivery.
   • Proof of purchase (order confirmation or receipt) must be provided.
2. Non-Refundable Items:
   The following items are not eligible for a refund:
   • Sale or clearance items (unless defective or damaged).
   • Personalized or custom-made items.
   • Gift cards.
3. Refund Process:
   Once your return is received and inspected, we will notify you via email. If your refund is approved, it will be processed within 7-10 business days. The refund will be issued to the original payment method.
4. Shipping Fees:
   Shipping fees for returning items are the responsibility of the customer unless the item is defective or incorrect. We recommend using a tracked shipping service for returns as we cannot guarantee that we will receive your returned item.

Exchanges:

If you would like to exchange an item for a different size or color, please contact our customer service team within 14 days of receiving your order. If the exchange is approved, we will guide you through the process. Please note that exchange eligibility is subject to product availability.

How to Request a Cancellation or Refund:

• To request a cancellation or refund, please reach out to our customer support team at [customer service email or phone] with the following details:
  • Order number
  • Reason for cancellation or refund request
  • Photos of any damaged or incorrect items (if applicable)

Changes to Our Cancellation and Refund Policy:

Uniq Clothes reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all new orders placed after the date of the update.